Companies have discovered that substantial savings can be had when moving to a VoIP-based phone. However, there are other considerations that must be taken into account – especially from a technical requirement perspective. Knowing how a new phone system will integrate with existing business systems is crucial, and the info below will help you navigate so the transition goes as smoothly as possible.
The best solution is to have a call center phone system based on open standards, like SIP. It allows you to purchase the phone system that best suits your needs, whether all components are from one vendor or many, and helps to future-proof your communications platform.