It’s no secret that the restaurant industry is rapidly changing and technology has played a major role. As online ordering evolved to become easier for consumers, its popularity has skyrocketed. Just as consumers demand the convenience of anytime, anywhere, from retailers, they have grown to expect the same from their favorite restaurants. Dining in may not be for everyone, with the fast pace of consumers’ busy lives, the ability to order ahead and arrange for delivery or pickup when it’s convenient is something they value.
By 2020, Restaurants that won't offer online ordering & delivery will lose over 70% of their customers.
Check out our info-graphic below to see how technology has already changed the restaurant industry and what is expected in the near future.